1.Return product definition

When customers complete purchases through product consultation or directly on the relevant platform of the mall, we will assist them in obtaining technical support or commodity consultation services for the goods or products purchased. However, in some cases, the customer's dissatisfaction with a product may be completely beyond our control, in which case it may be treated as a return, if the customer requests a return and meets the specifications of the return policy of the mall, consumption The amount will be refunded to the customer.

2.Refund policy

According to the "Consumer Rights Protection Law", online shopping consumers are considered to be hesitant within 30 days from the date of receipt of the goods, please return according to our application to ensure your rights. After receiving your return request, Customer Service will check it. If you meet the return conditions, please contact customer service to inform the refund process. Description of the return policy:

  ■When returning some physical goods, we will bear the shipping costs incurred for delivery and return. 

  ■For taxes on physical goods due to cross-border sales, we will refund the amount of the merchandise tax paid when you apply for a return.

3.Return procedure

The consumer requests a return within 30 days. Please follow the customer service center to submit an application. The form must fill in the purchaser's last name, name, phone number, E-mail address and the name of the purchased product and the reason for the return. We will review the case after receiving the application. After the review, the E-Mail will reply and notify the consumer to complete the return administrative process. After the completion, the refund will usually be completed within 3 working days.

4.Abuse of return policy

If the customer is too dense, frequent or repeated return, the mall will prohibit the account from purchasing the right to purchase the goods as appropriate.